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  1. #1
    Junior Member
    Join Date
    May 2018
    Posts
    1
    Member #
    59068

    How do you manage the client feedback cycle?

    Hi everybody, first post here. Looking for some help or a tool that can do this. We get stuck in this back and forth with our clients on every project that looks like this:

    1. we post the link to the site and say "let us know what you think!"
    2. they look at it, and start writing their feedback either in email, or a spreadsheet
    3. they send it, and as always it is general/unclear
    4. we respond for clarification
    5. they respond, also we find out at this point that of course they're on MICROSOFT EDGE -_-
    6. we respond and then start on their comments, and/or rebutt some of their feedback
    7. ad infinitum

    What does everyone else use to manage this process? Also, what does everyone else give their clients to help them provide feedback when the client has a TEAM of people who want to provide feedback as enterprise clients often do?

  2.  

  3. #2
    Senior Member sarahswansea's Avatar
    Join Date
    Oct 2015
    Location
    Swansea, UK
    Posts
    144
    Member #
    52184
    Liked
    63 times
    I've tried lots of things, including recording screencaptures and making PDFs with screenshots and step by step instructions. Nobody looks at those!

    Honestly, for complex projects, the one thing that works is both agreeing a time, sharing screens on Skype, and walking people through it and letting them ask questions. It's about listening to what they want, and solving it, rather than giving them something and telling them why they should like it.

  4. #3
    Member muuwebdesign's Avatar
    Join Date
    Aug 2018
    Location
    Tulsa, OK
    Posts
    44
    Member #
    59932
    Liked
    4 times
    just talk on the phone and set boundaries on what you can or cannot do. Otherwise they will walk all over you and you will spend countless hours trying to bend to what they want.

    This eats up hourly cost.

    Communicate with them over the phone is a great way to clear up any communication issues and trying to emulate what they said as best as you can within reason
    Muu Web Design | Life is awesome!


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