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  1. #1
    gen
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    Junior Member gen's Avatar
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    My pathetic dial-up connection is holding me back, , so what is involved with setting up broadband? I've been to the BT site, and it says we should be able to get it.
    But my house is not on a proper road, it won't need to be dug up will it?

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  3. #2
    Senior Member justlivyalife's Avatar
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    On the BT site, there is a section where you can find out if you can get BT Broadband at your home.

    If this comes up trumps, then you can go ahead and order the stuff. You will need the basic package. All the intructions come with the package (at least they did when I got mine). If you order it online you get a free modem or something.

    If you are worried that their post code checker is lying, ring up 150 (dial 150 from your BT line) and then just get through to the BT Broadband info line, they will help you as much as they can!

    By the way, I'm not on commission, I'm just saying I found it incredibly easy when I got Broadband (but I live in the middle of a city... :cross-eyed
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  4. #3
    Unpaid WDF Intern TheGAME1264's Avatar
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    Since BT Internet is a dialup provider, I'll assume by broadband it's DSL.

    The following are some of the factors you need to take into account with DSL:
    1. Distance from the closest central office (or CO as the phone geeks will call them). If you want half-decent speed, you should be no more than 4.5 field KM (field KM is the distance of your phone line) from the nearest CO.

      Don't use driving distance or visual distance, since the lines don't run the same as the roads. The only conclusive way to tell is to get a phone techie, either at their end or yours, to measure it using an electronic device they have for these purposes.
    2. Number of people, both voice and Internet, accessing the same CO. The voice people are especially important since they're the ones who will get service first (Internet is still considered a luxury). DSL will be an afterthought.
    3. The nature of your local/national phone company. If they're like Bell is here in Canada, there will be problems at some point as they do something stupid and you try to get it resolved. I had a 4-month battle going with them at one point.
    4. Construction/new home development in the area. This can often cause problems with your phone line and especially DSL, since the fibreoptic cable DSL relies on is very sensitive and even the slightest crimp can cause you to lose sync with the server.

    Being in the middle of a city is not really an issue. I'm in the east end of Toronto with a great deal of urban sprawl and I still can't get DSL due to the problems my area has with new home development 5 KM away, among numerous other issues.

    They shouldn't need to dig up your road either, unless you're on the old copper cable (which I wouldn't know since it's in jolly old England and I don't know how the phone company is there).

    The only true way to find out is to have them at least attempt to put it in and see what happens. If it doesn't work, throw a fit until you get a refund. I mean...talk to them politely and explain your situation in calm and rational terms.
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  5. #4
    gen
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    Thanks for that.
    I shall now investigate further...
    "What a cuffule!"
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