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  1. #1
    Junior Member
    Join Date
    Aug 2005
    Member #
    I just bought a new domain and hosting account today (IX Web Hosting). I set up an email alias for my new domain through the control panel of my host. I wanted to set it up so i can access the email address through Outlook, for the most part that went fine. Although, I seem to be receiving mail just fine in Outlook, I cannot send because it says it cannot find the SMTP server. I have triple checked that I typed in the server address correctly, i copied and pasted it right off the page (it is the same as the POP3 address, which i found odd but I don't know much about these things). Just wondering if anyone has suggestions?


  3. #2
    WDF Staff Wired's Avatar
    Join Date
    Apr 2003
    Member #
    140 times
    can you ping the SMTP server? You may want to talk to the hosting company for support. Who knows, their server may just be down.
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  4. #3
    Senior Member
    Join Date
    Jun 2005
    Atlanta, GA
    Member #
    1 times
    And if you just got the account today, the DNS may not have propagated yet. You might have to wait (usually I think the wait time is ~24 hours or so, max). Propagation typically takes a fair bit less, but if you can't get it within 24 hours, it's worth asking about. Can you go to your site normally?

    EDIT: Also, double-check to make sure that you're using the appropriate authentication mechanism and the correct ports in your SMTP configuration. These can also throw things off.

  5. #4
    Senior Member tonyf12's Avatar
    Join Date
    Mar 2007
    Member #
    And some ISPs use nonstandard ports (e.g. gmail is 425)

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