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Thread: How to deal with a client!

  1. #1
    WDF Staff m3n0tu18's Avatar
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    How to deal with a client!

    Hi Guys, I'm back. Been hell'va long time!

    Anyway, need some advice.

    I have a client (not the brightest fish in the pond) who has just emailed me a few things. One was a typo in his address which I can combat. But this question has really annoyed me. "I can't edit the text on the advert either."

    So we created an advert in indesign, He didn't request for an ad to be editable. So created it. He agree'd with it, and paid for it. We sent him the HQ PDF file so he can send it to print. But now he's asking me that question.

    Any ideas what I can do? I don't have anything in contract or writing saying he wanted to edit it (not that he can anyway unless I send him the indesign source) - As graphic's designers do we hold the rights to the source file even though the client paid for it. Or would it be best to send it to them and say, sure you can edit it. just go buy this 5k software to do it.

    Any ideas guys. Hes has been a client from hell. Whats more frustrating is he doesn't read any bloody contracts etc, and wants everything instantly even though it clearly states in my terms that it will take between 13 and 31 days to complete any given project, and that its only delayed if the client sends nothing to us.

    To be fair, he hasn't (as of yet) delayed with paying for things and when I send proofs he has liked them (bar a few minor changes before sending the final copy)

    Any help would be most appreciated.

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  3. #2
    Senior Member Vapr_Arts's Avatar
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    The contract holds all the answers. It should say exactly what the client will be receiving from you. If it does not mention an editable file you could choose to charge him more for it?

    In my opinion, id give him what he wants and do no further business with the client. If also make sure i go back and look at how my contracts are being worded. Make sure you cover everything including whats expected of you and what the client will receive.


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  4. #3
    Unpaid WDF Intern TheGAME1264's Avatar
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    You may want to check the law in the UK before you make that statement.

    Here's why...in some jurisdictions, particularly most if not all US states, you are correct. However, in some jurisdictions (e.g. Ontario), you'd be incorrect; by law, any work commissioned by someone remains their intellectual property, including any files used to create it, regardless of whether or not it's paid for. In this case, he paid for and commissioned the work, so you may depending on how the laws work in UK and what I believe you guys divide as counties, you may be out of luck.

    If anything, say "I'll do this as a token of goodwill, but you're going to need the software to edit it." It doesn't cost you anything to send it to him, and he may come back to you when he realizes he can't get anyone to do anything for him.
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    Senior Member Fireproofgfx's Avatar
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    why don't you offer to make the changes for him either for free or for a little extra money... That's all I would do. For you to make the edits (most likely only text edit) it wouldn't take maybe a few minutes and it would take your client having to download an expensive program and then having to figure out the program.
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  6. #5
    Unpaid WDF Intern TheGAME1264's Avatar
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    That's precisely why I send clients files of this nature.

    "Sure, go ahead, edit this. Here are the things you need, here's where to get them, and here's what they cost."

    "Ummm...never mind. Can you do it?"
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  7. #6
    WDF Staff m3n0tu18's Avatar
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    Quote Originally Posted by TheGAME1264 View Post
    You may want to check the law in the UK before you make that statement.....
    .
    Looks like it might be still the graphic designers right to keep the work. From here so I think you are right.

    I don't particularly want to do a token of goodwill, as this guy is someone who doesn't read contracts and has complained about everything every step of the way. Although the majority of it is in the contract/terms and I am working on other projects at the same time he believes that I am just working on his project alone... I can't wait to get this WDJ out of the way and move on.
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