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Thread: Client-wrangling: "self-maintaining" - where to draw the line

  1. #1
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    Client-wrangling: "self-maintaining" - where to draw the line

    So lets say you're building a clients site on Wordpress or some other platform that has decent tools for the client to update their blog, add new staff members on the About Us page, etc.

    And the client is all excited about that, wants to maintain their site (which is awesome, b/c I don't actually want to be their webmaster)...but they're beginning to ask if I can show them how to update images like their giant homepage images, which serve as a background, so they need to be large and have a gradient across part of it to make sure the nav buttons pop. And file format is a consideration...basically, not something they should plan on updating. And I promise these are not the kind of images that *need* updating that often to stay relevant.

    Yes, I could train the client on ALL of it...but it doesn't make sense unless they want a career pivot. How do you politely draw that line of "yes I could show you how, but it's pointless"? To them an image is an image.

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  3. #2
    Senior Member Vapr_Arts's Avatar
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    If the site is built technically your job is done. Once you are paid and the contract is complete you are not obligated to do anything.

    With that said if i were to give my client a WP theme or any related setup id show them how to do as much as possible upon delivery. If they wanted a fully self manageable site then thats what I'm going to do. If they screw something up thats on them but ill be gladly willing to fix it for a fee..


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  4. #3
    Unpaid WDF Intern TheGAME1264's Avatar
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    I draw the line whenever I can't do something. Other than that, there isn't one.

    Personally, I would side with the client here. You promised the client that the client could maintain their site. The home page images are part of the site. Your job is to try and get them as close as possible to doing things themselves. If they're asking you to update home page images now, then they'll want to update them at least semi-frequently. Whether they *need* to or not really doesn't matter, and it really isn't your call anyway. It's their site. It's their call. If they want to put a pink elephant on the site, it's theirs to do so.

    I don't know why file format is a consideration and that they can't edit the images themselves, either...tell them what they'd need to acquire (a copy of Photoshop or whatever) and give them the layered images associated with the backgrounds. Chances are they're going to be JPGs or PNGs if a gradient is involved, so this really shouldn't be an issue.
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    Thank you both.

    The site isn't built yet. We agreed they would do certain tasks like staff members, new products, and that was fine.

    My concern is they then decided they liked some sites like Albertini - where you can see very obviously the background image needs to be carefully chosen/cropped, or a gradient applied across part of it (as they have not) so those 3 big buttons pop. - which Albertini didn't do, as you can see. Half the time you can't even seen what the text says.

    My clients are not even comfortable resizing or cropping images. Using *any* image app will be a new experience (even something as small as MS Paint or Mac's Preview). They have no idea why a 121MB file might not be optimal (and why a png might be smaller than that whopping jpg). They're already going to be learning a lot to maintain the basics.

    Agreed that you need to deliver what's promised, which is why I'm being cautious about promising, because long-term satisfaction is important too. They know how to do so little that promising them they can do more advanced maneuvers seems like it will end unhappily.

    Can you build us a website and teach us how to re-build it?

  6. #5
    Senior Member Vapr_Arts's Avatar
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    Explain to them how to do it. When things start going wrong they will come back to you for more work.


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  7. #6
    Junior Member momtrck's Avatar
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    I put in my Contract where my services end and the hourly maintaining/training fee begins. If you give them an estimate on the amount of time/cash it will take to teach them about the task they want to learn they can decide whether to hire you for that job or not.


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