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  1. #1
    Senior Member
    Join Date
    Mar 2010
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    21316
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    Hi,

    Hope this is the right category!

    I have a client who I've designed a website for. I Host their website and domain name on our own server.
    We have set-up an MX Record for this domain name too. Now I am no expert at all with mail servers but how does the MX records work?! ...

    When someone goes to that website I've developed and fills in the online form ... does the email go to my server, then to the MX record server, then to the recipients email client???

    Why I am asking this is because this particular client of mine cannot receive their websites form submission on their email client. I have checked on my server to see if the email is there .. and it is!! It seems like its not leaving my server to either the recipients email client or its not leaving to the MX record server ??

    I've tested my clients form with other email addresses of mine and I always receive the form submission on those email accounts / email clients. Which leaves me to believe it has got something to do with that particular domain names MX records?

    My client and I exchange emails on a daily basis BUT they cannot receive their websites form submission!!!

    Is it a problem on my servers side? or is it a problem on the MX record server's side?

    I hope I'm making sense here!

    Thanks guys!

  2.  

  3. #2
    Senior Member Webzarus's Avatar
    Join Date
    May 2011
    Location
    South Carolina Coast
    Posts
    3,322
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    27709
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    MX ( Mail Exchange ) records have nothing to do with your site.... they are a pointer so when someone send mail to a "domain"... the DNS servers tell the mail servers where and how to connect...

    A web sites "outgoing" mail uses SMTP ( simple mail transport protocol ).... not MX...

    Since the mail is actually being delivered ( to some people)... then the SMTP part is working...

    I would look more closely at the clients "spam filter" settings... or perhaps a "junk mail filter"....

    You really don't want to mess with MX records unless you know what you're doing.... but in this case, MX is not the cause of your issues


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