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  1. #11
    Senior Member Webzarus's Avatar
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    So what is your clients target market ?

    US or AUSTRALIA or GLOBAL ?

    He's it makes a big difference. If its global, you may want to research out some hosting companies that offer "mirrored" servers for the regions, if it's Australia, you're gonna be ahead of the game if you find reputable hosting provider in country. If its US Hostmonster may be OK ? I don't have any personal knowledge of their uptime or response times.

    Nothing will drive a potential client away from a site if it's slow to load or flaky during peak Brownings times for that target region.

    I used to use a company out of London years ago for mirrored servers ( basically they have multiple authoritative name servers ), and DNS servers, depending on the region the closest DNS resolves to the nameserver closest to the request and the visitor is sent to the closet web server.

    I'll see if I can dig up that name, but I think I read they had been bought out later year, the client that I had on there had shut his doors about six months before they were sold, so i haven't needed them since.

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  3. #12
    Unpaid WDF Intern TheGAME1264's Avatar
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    I'm gonna to out on a limb and say anyone that doesn't publish a telephone number or only offer "email support", you wanna steer clear... Yeah, you can fire off an email in a few seconds, but that doesn't meant you'll get a response any faster.
    I would add "live chat" to "telephone number"...a phone number isn't totally necessary as long as the host offers a live chat and responds quickly to it (e.g. Sectorlink, HostGator). Mind you, if they're someone like PacificHost where they only seem to have one support guy in the live chat and they don't respond quickly, you don't want that either.

    A good live chat can definitely come in handy, though. I've used it on behalf of a few of my clients to resolve things when I just didn't feel like talking on the phone or when I wanted a transcription of the chat.
    As for the debate of having domain and hosting on the same company ? There have been instances where someone that registered a domain held it hostage when the buyer wanted to move, but they were 1. Either not registrars OR 2. Within the 30 days of registration or 30 days of renewal OR 3. They got the domain name for free or extremely discounted but also signed a TOS saying they would keep it there for a certain time period because of the special pricing.
    There's actually a #4 on that list. It doesn't happen often, but when it does and you're on the victim's side, it's a bugger to deal with, and I've seen it happen more than once.

    Here's the scenario: hostrar (they get their own name now...I just made it up!) has some networking-related issue (corrupted router tables, DDoS attack, trouble with gateway server, something) and they don't resolve it quickly or they have ongoing issues. Can't contact the host because they're down and either the phone lines are jammed up or they're on VoIP without any kind of a POTS alternative and the odds of getting to talk to someone are slim to none. Can't contact the registrar because...you've got a hostrar.

    A former client of mine had that happen last week. They switched to GoDaddy from Sectorlink because they hated every decision that I made, every comment that I made, and the fact that I was the voice of dissension with the intelligence and facts to back it up (you know, typical corporate idiot vs. me battle). So they paid some hotshot a few thousand dollars to come up with a site and put it on GoDaddy because "they're a reputable and reliable hosting company, and you should have known that, Adam." Then, of course, the events of last week happened. And I laughed....and I laughed...and I laughed some more...and then I cried a little because Charles Darwin was wrong yet again...and then I went back to laughing.

    Had another scenario a few years back where I had registered a domain on behalf of someone using my credit card and they agreed to pay me back. Well...they didn't. So I didn't transfer the domain. They got mad. Finally paid and were so upset that I didn't release it to them before they paid me that they immediately transferred it to a hostrar...who proceeded to lock the domain record, shut the server down a few months later and skip town. The guy tried to blame me and went so far as to hire an ambulance chaser to try and harass me (the second time a lawyer has been called in to try and get something from me)...of course, when I pointed out that the guy chose the hostrar and that I had nothing to do with the domain post-transfer of registrant, the ambulance chaser bailed and another happy ending was enjoyed by all that mattered (i.e. me.)

    So hostrars aren't all bad. They can be quite funny.
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  4. #13
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    Quote Originally Posted by TheGAME1264, post: 241586
    Eeeeeeeeeeasy there, fella. Rein in the anger.
    Not angry.
    Quote Originally Posted by TheGAME1264, post: 241586
    No opinion. Never used them.
    You should be glad about the fact you've never used HostMonster. It's a negative experience.
    Quote Originally Posted by TheGAME1264, post: 241586
    As a host, they're subpar (their stupid SMTP cap is annoying, among other things). Of course, there's always a reseller like WZ that may be able to get around that... I don't know. I'd check with him just because he would have a vested interest in not steering you wrong.
    GoDaddy sucks for hosting. You agree with me here.
    Quote Originally Posted by TheGAME1264, post: 241586
    As a registrar, they're fine. I don't like that they charge for domain privacy...I don't think anyone should charge for what registrars such as Sibername offer for free. But there are ways to give yourself privacy without having to pay for it (e.g. use an email that doesn't affect you if it's spammed, get a decent anti-spam filter, use a different mailing address, etc).
    They're not "fine" as a registrar. They're too stupid to mitigate a DDoS and/or keep their core network up. They charge too much for things that a tiny company like me gives out for free. Their domain control panel is a hideous mess.
    Quote Originally Posted by TheGAME1264, post: 241586
    Again, though, you are a host yourself. No one said it was spamming. It just looks bad when you trash the competition, especially when you don't back it up. I've told you this before, but you don't seem to get it.
    I think I have enough evidence that HostMonster is bad.
    Quote Originally Posted by TheGAME1264, post: 241586
    You just answered your own question. You register, the host goes south on you, you're stuck.
    Simple, don't go for a host that offers "Unlimited Super Alpha Master Reseller hosting" for $3/month.
    Quote Originally Posted by TheGAME1264, post: 241586
    Support isn't easier when the registrar is the host. What if the host/registrar sucks? Then it's harder and you're trapped. Not worth the "convenience".
    Support is easier and faster for both the client because the client only has to contact one company not two if there is an issue. Also it's easier and faster for us (the staff) of said company because we have access to the account from one end to the other and don't have to say to the client, "sorry we can't help you, you need to contact your registrar"...
    Quote Originally Posted by TheGAME1264, post: 241586
    So 5b is negated by your own answer to 5a.

  5. #14
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    On a more positive aspect, I am now going to officially use the term hostrar to describe a hosting company that does both

  6. #15
    Senior Member Webzarus's Avatar
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    #5. Guy registers a domain, guy buys a hosting plan, a year later, site goes down and he doesn't notice it immediately. A week or so goes buy before he notices it. Logs into his hosting account fine, everything appear normal, support says "site is working fine" check the name servers.

    Guy goes to registrar, can't log in, request password reset, email never comes. Calls support, they send email, email never comes. Finally talks registrar into resetting password. Domain is gone. Notices email address associated with domain is email address he hasnt checked in forever. Logs into email registered with domain. All kinds of emails requesting his renewal, warning domain is fixing to expire, telling him auto renewal is not set, blah blah blah.

    I've heard that story and versions of that story so many times from people that has to have registrar and hosting on seperate companies ?

    Especially from people who are just getting their feet wet or are new to all this stuff.

    It's much better than it was in the past, but try explaining to someone that their nameservers Re set incorrectly and walking them through changing them when they are using someone else's registrar or hosting .... Most support companies now have explicit instructions for all the possibilities, but years ago the stock answer in this situation was, I'll send you the nameserver but you will have to contact your registrar and ask then how to change it.

  7. #16
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    And that's exactly why both the customer and hosting provider have it so much better when using a hostrar.

  8. #17
    Junior Member Hostwinds's Avatar
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    I don't see a problem with using a reputable web host to register domains, as long as you pay for the rights for a year then there should be no real difficulty (besides the annoying process) in transferring your domain between hosts if you ever feel the need.
    It's in my nature to recommend GoDaddy for hosting services, however from my experiences with customers they say that their domain registration is one of the cheapest and easiest. If you can't find a .au extension there, do a little research and it shouldn't be difficult to find a low budget domain registrar that has one.

  9. #18
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    I'll chime in and agree, its best to keep domain names and hosting separate. Even better would be to handle the DNS zones at your registrar not on the server which is hosting the site.

  10. #19
    Unpaid WDF Intern TheGAME1264's Avatar
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    I'm actually asking this because I don't know the answer to it legitimately and I know I'm not the only one who won't...why would handling the DNS zones at the registrar level be better?
    If I've helped you out in any way, please pay it forward. My wife and I are walking for Autism Speaks. Please donate, and thanks.

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  11. #20
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    Quote Originally Posted by TheGAME1264, post: 244977
    I'm actually asking this because I don't know the answer to it legitimately and I know I'm not the only one who won't...why would handling the DNS zones at the registrar level be better?
    A couple of reasons - If the hosts server goes down it would be quicker to redirect the domain to a new IP. If the hosts nameservers have a problem, your site isn't using their nameservers, so it wont have a problem.

    A horror story which happened to me in real life (as a webhost). Someone on the server was doing criminal activity but not using their domain name - they were using hostname.tld/~user, godaddy caught wind of it before a complaint was lodged with me. Godaddy decided to be internet cop and shut down the domain name without notice, which happened to have 400 domain names depending on as their nameserver (ns1.hostname.tld). So 400 sites were down while I was on the phone begging godaddy to give the domain name back to me. This was many years ago and they haven't done that again, but in my opinion its better to control your DNS off of the hosts server. The 1 or 2 people on that server who did control their own DNS never noticed a thing.
    TheGAME1264 likes this.


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