If this is your first visit, please click the Sign Up now button to begin the process of creating your account so you can begin posting on our forums! The Sign Up process will only take up about a minute of two of your time.

Results 1 to 3 of 3
  1. #1
    Junior Member
    Join Date
    Mar 2015
    Member #

    Problems With My Hosting Account

    Hi there,

    We've spoke to the hosting and they're unable to help us with any website issues, however they did send us an email because our account contains pishing content. They also said that they removed the corrupt files but in order to ensure that our sites are secure we need to do 5 steps. (see below):

    1. Review your hosting account to ensure that it does not contain any malicious content.
    2. Update all web applications to their latest versions (for example, WordPress, Joomla, etc.).
    3. Update all themes, plugins, and extensions.
    4. Update all account passwords (including FTP, application, and database).
    5. Update your anti-virus and scan your local workstation for signs of compromise.

    We can do all of these except from the updating the themes as we had downloaded the theme that we used on the site and it won't let us update it. Would doing every other step other than the updating the theme be sufficient enough to fix this problem?

    Look forward to your responses.




  3. #2
    Unpaid WDF Intern TheGAME1264's Avatar
    Join Date
    Dec 2002
    Not from USA
    Member #
    2783 times
    "It should". If you have phishing content on your server, that usually means one of the scripts on it has been hacked. If I'm going to go out on a limb and guess, I'm going to say W*rdPr*ss is the culprit.

    With that said, I'm going to add two more things to the list that your host didn't think of but that I've seen:

    1) Check over any pages, blog posts, and other "editable content" on your site for strange HTML code. It might look something like this:
    <iframe src="" style="width: 100%; height: 200px;"></iframe>
    This is only one example of an endless number. The point is to find weird, random code that you know didn't put there and that is clearly not "normal code".

    2) Check your .htaccess file if you're on a Linux server. There are a lot of hacks that end up taking over the .htaccess file. If necessary, regenerate a virgin .htaccess file and copy/paste the parts you think or know are necessary one at a time from the old file to make sure you kill the hack.

    Now, you'll notice how I said "it should". Unfortunately, nothing is guaranteed when it comes to fixing a hack. There are simply too many variants out there to be able to come up with a one-size-fits-all answer. Hopefully this helps.
    If I've helped you out in any way, please pay it forward. My wife and I are walking for Autism Speaks. Please donate, and thanks.

    If someone helped you out, be sure to "Like" their post and/or help them in kind. The "Like" link is on the bottom right of each post, beside the "Share" link.

    My stuff (well, some of it): My bowling alley site | Canadian Postal Code Info (beta)

  4. #3
    Junior Member
    Join Date
    Mar 2015
    Member #
    Have you asked the developer of the theme to look through its code? WordPress sites are usually hacked due to loopholes found in plugins and themes.

Remove Ads

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
All times are GMT -6. The time now is 07:06 AM.
Powered by vBulletin® Version 4.2.3
Copyright © 2019 vBulletin Solutions, Inc. All rights reserved.
vBulletin Skin By: