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  1. #1
    Junior Member
    Join Date
    Mar 2015
    Posts
    8
    Member #
    47515

    Problems With My Hosting Account

    Hi there,

    We've spoke to the hosting and they're unable to help us with any website issues, however they did send us an email because our account contains pishing content. They also said that they removed the corrupt files but in order to ensure that our sites are secure we need to do 5 steps. (see below):

    1. Review your hosting account to ensure that it does not contain any malicious content.
    2. Update all web applications to their latest versions (for example, WordPress, Joomla, etc.).
    3. Update all themes, plugins, and extensions.
    4. Update all account passwords (including FTP, application, and database).
    5. Update your anti-virus and scan your local workstation for signs of compromise.

    We can do all of these except from the updating the themes as we had downloaded the theme that we used on the site and it won't let us update it. Would doing every other step other than the updating the theme be sufficient enough to fix this problem?

    Look forward to your responses.

    Thanks,

    Jordan

  2.  

  3. #2
    Unpaid WDF Intern TheGAME1264's Avatar
    Join Date
    Dec 2002
    Location
    Not from USA
    Posts
    14,485
    Member #
    425
    Liked
    2783 times
    "It should". If you have phishing content on your server, that usually means one of the scripts on it has been hacked. If I'm going to go out on a limb and guess, I'm going to say W*rdPr*ss is the culprit.

    With that said, I'm going to add two more things to the list that your host didn't think of but that I've seen:

    1) Check over any pages, blog posts, and other "editable content" on your site for strange HTML code. It might look something like this:
    Code:
    <iframe src="http://asdfawerqaufiaoadfkljweruoi.ru/" style="width: 100%; height: 200px;"></iframe>
    This is only one example of an endless number. The point is to find weird, random code that you know didn't put there and that is clearly not "normal code".

    2) Check your .htaccess file if you're on a Linux server. There are a lot of hacks that end up taking over the .htaccess file. If necessary, regenerate a virgin .htaccess file and copy/paste the parts you think or know are necessary one at a time from the old file to make sure you kill the hack.

    Now, you'll notice how I said "it should". Unfortunately, nothing is guaranteed when it comes to fixing a hack. There are simply too many variants out there to be able to come up with a one-size-fits-all answer. Hopefully this helps.
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  4. #3
    Junior Member
    Join Date
    Mar 2015
    Posts
    2
    Member #
    47799
    Have you asked the developer of the theme to look through its code? WordPress sites are usually hacked due to loopholes found in plugins and themes.


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